Privacy Policy
For us at Benfried, the privacy and the protection of the privacy of everyone whose personal data we process is extremely important. The purpose of this privacy policy is to inform you as a prospects, customer, supplier and visitor of this website about how we take care of your personal data and what we do with your data.
1 Who is the controller for processing your data?
Benfried BV, with registered office at 2635-CZ Den Hoorn, Hooipolderweg 1, registered in the Trade Register of the Chamber of Commerce under the number 27231898, is responsible for the processing that it performs on the data of its customers, prospects, suppliers and visitors of this website.
A data protection officer has been appointed within the group of enterprises to which the data controller belongs, who supervises the protection of your personal data You can contact this person via privacy@arvesta.eu.
2 What data do we collect from you as a customer?
What data?
First of all, we may collect the following data: name, address, delivery addresses, VAT number, enterprise number, telephone number, fax number, language, profession, website, branch of industry, farmer identification data (operator number, agriculturist number, operation number), bank account number, purchase data (products purchased, price, quantities, time of purchase), type of customer (reseller, manufacturer, etc.). We may collect the name, email address, designation, telephone number and email address of company contacts.
The source of the data is as follows:
- From you, through sales calls, (order) forms, contracts, invoices, through our website, or commercial promotions;
- Via publicly available data (such as data from the Trade Register of the Chamber of Commerce, the National Bank, Graydon and the information service 1207, etc.;
- Through other companies in the Arvesta-group to which Benfried belongs. You can find out which companies they are at www.arvesta.eu.
For what purposes do we process this data?
In the first place, we use your customer details to ensure that our business relationship runs smoothly and that the commitments entered into are fulfilled properly. In concrete terms, this means that we use them, among other things, for maintaining customer and prospect administration, drawing up and sending invoices and correspondence concerning the same, processing orders, delivering products and communicating about them, and conducting accounts receivable management (following up outstanding invoices, sending reminders, etc.). These processing operations are required for the fulfilment of our agreement with you. We maintain records and manage accounts receivable based on our legitimate interests.
In addition, we may use your data to notify you as a customer concerning the prices of our products on a regular basis by email. We do this because it is necessary for the performance of our agreement with you as a customer and because it is required in connection with the implementation of any measures that precede it.
We also process your data to analyse which products you have purchased and the products/services you may be interested in, in order to customise our range and adjust our communications to you. We also carry out (statistical) analyses to improve our operations, services and products. We do this on the basis of our legitimate interest.
In addition, we may also process your data to inform you electronically and/or by post about our products, services and events, for direct marketing purposes, or to create profiles. By creating profiles, we can provide you with much more targeted and useful information. You will only receive electronic newsletters if you have given your explicit consent.
Based on our legitimate interest, we may use your data for prospecting purposes and to contact you about our products and/or services which we think you may be interested in, for example because they are complementary toproducts which you have already purchased from us or one of the companies of the group Arvesta.
Finally, we also process your data in order to fulfil our legal obligations arising under tax and accounting legislation, manure legislation and food safety legislation (e.g. storage of invoices, etc.).
How long do we keep your data?
We do not retain the data for longer than is necessary for the above purposes. Your data will be deleted as soon as the need for the same no longer exists.
3. What data do we collect from you as a supplier?
What data?
We may collect the following information: Name, address, VAT number, phone number, fax number, company data (operator number, operation number), company type, bank account number, language, and website supplier. We may collect the name, email address, designation, telephone number and email address of company contacts.
We have obtained this information from you verbally, by telephone or e-mail, via data on the invoices, via our representatives who have had contact with you, or via other companies in the Arvesta group, to which Benfried belongs.
For what purposes do we process this data?
In the first place, we use your details to ensure that our business relationship runs smoothly and the commitments entered into are properly fulfilled and complied with. In concrete terms, we use your data for, among other things, maintaining a supplier administration, drawing up and sending out orders, drawing up and sending purchase order forms, processing and paying incoming invoices, and communicating about the same. We carry out this processing because it is necessary in order to fulfil our agreement with you.
Secondly, we may also process your data in order to comply with our legal obligations under tax, accounting and food safety legislation, among others.
How long do we keep your data?
We do not retain the data for longer than is necessary for the above purposes. Your data will be immediately deleted as soon as the need for the same no longer exists.
4 What data do we collect via our website?
This section explains which personal data we may process about you via the website, for what purpose we do so, as well as the legal grounds for the same. In addition, we also state how long we store this data.
Create account
If applicable, you can create an account on our website. The creation of your account is entirely without obligation and is done solely on the basis of your consent.
To create an account, we process the following personal data from you: name and first name, email, phone number and your login data (password) via an encrypted activation code.
We process this data to ensure that you can log in securely and continue to use your account.
If applicable, you can also provide your mobile number without obligation for messages via Whatsapp (see further under ‘messages via Whatsapp’) and set your preferences for receiving the newsletters (see further under ‘newsletters’).
We will keep this data until you carry out its deletion yourself or ask us to carry it out in accordance with article 7.
Messages via Whatsapp
If applicable, you may grant us permission to send you messages via Whatsapp. These are alerts that you have indicated you wish to receive.
You can indicate at any time that you no longer wish to receive these alerts via Whatsapp. You can read how to do so under title 7.
We will keep this data until you delete it yourself or ask us to do so in accordance with section 7.
Contact form
You can contact us via our website using the online contact form. If you do so, we will collect details of your first name, surname, e-mail address and the question you have asked or any other comment. We have a legitimate interest in collecting the information you provide, in order to respond to your message. We will not store this data for any longer than necessary to answer your questions or provide you with the requested information.
Newsletters
If applicable, you can register to receive e-mails with information about our products, our events, tips, advice, etc. through the website. To subscribe your name to the newsletter, we collect your e-mail address, the language in which you want to receive the newsletters and your preferences. Newsletters are only sent after obtaining your consent.
You can notify us at any time that you no longer wish to receive such newsletters. The procedure for the same shall be found under heading 7.
We will keep this data until you delete it yourself or ask us to do so in accordance with section 7.
Events
We regularly organise events, and you can register for the same via the website. By default, we collect your first name, surname and your e-mail address for such registration. We use this information to process your registration for the event, to confirm your registration, to inform you about the event and, if necessary, to answer any questions you may have. Your data will be deleted as soon as it is no longer required for the above purposes.
Contests
We organise contests on occasion in which you can participate without obligation. For these contests, we collect your name, first name, e-mail address or other contact details by default. It is possible that for a certain contest other data are collected, this may depend on the type of contest, the medium in which the contest is organised (e.g. on social media) and the way in which a prize won will be handed over to the winners, among other things. You can find more info in the contest rules of the respective contest. We use this data to register your participation, to check whether you comply with the contest conditions, to contact you about the results of the contest and -if applicable- to hand over the prize to you. By entering the contest, you agree to this processing of your data. We keep your data for the duration of the contest (including its management and handling) and for up to one year afterwards in case you should contact us again in connection with a contest.
5 Do we transfer or sell your data?
Under no circumstances do we sell your data to third parties.
However, we may share your data with the following, in order to provide our services, and in connection with the aforementioned processing purposes:
- Service providers who process your personal data on our behalf and on our instructions (such as data centres, IT service providers, administrative service providers, printers, mailing agencies, website builders, etc.). We have concluded agreements with these parties so that the protection of your data is guaranteed;
- The companies of the Arvesta group, to which we also belong. You can read which companies are part of Arvesta at https://arvesta.eu. Such transfer serves to centralise the customer and supplier administration and for prospecting purposes. With regard to the latter, these companies may use your data for prospecting purposes and to contact you about their products and/or services in respect of which they and/or we believe you may be interested, e.g. because they are complementary to products/services you already purchase from us. They may contact you about this. You have the right at all times to oppose this transfer of your data and its use by one or more of our group companies. You can read how to do this under heading 7;
- Government and government agencies: to comply with our legal obligations. Only the data that are legally required to be communicated are shared.
Furthermore, in exceptional circumstances, disputes and other incidents can also lead to your personal data being shared with the police and other judicial bodies. Law firms, debt collection agencies, bailiffs, insurance companies or banks, among others, will also be able to gain access to some of your personal data when it is necessary for them to assist us in handling a file, or to execute projects, etc.
Finally, in the context of a merger, acquisition, (partial) demerger or any other corporate transaction, we may also share and transfer your data with the third party (e.g. acquirer, absorbing company,...) involved in this corporate transaction. Also in a possible preliminary phase, we may share your data with the third party involved and/or their advisors as part of an investigation with regard to the (execution) of such transaction. In such case, we always ensure that we only transfer the data that is relevant and necessary for the investigation. We do this on the basis of the justified interest that the third party can use the obtained data to continue the business activities and the general operation of the company. Furthermore, the latter also makes it possible to continue current agreements with customers, suppliers, etc.
6 How do we secure your personal data?
We will take all the necessary steps to ensure protection of your personal data, physically, electronically as well as at the organisational level.
For example, we store the personal data provided by you in databases, information systems and servers that are only accessible to authorised personnel or contractors who have to access these data in order to process it for us. In addition, our personnel are informed about this privacy policy and about all the applicable internal guidelines that have been issued for the protection of your personal data. They are also obliged to respect the confidentiality of your personal data.
7 How can you contact us to exercise your rights?
You have the right to demand inspection of your personal data free of charge at any time. You also have the right to delete or rectify incorrect, invalid, outdated or incomplete personal data. You also have the right, in certain cases, to request us to cease the use of your personal data for a specific type of processing.
Finally, you have the right to object to any particular processing of your personal data.
If you no longer wish to receive newsletters including info on our activities, products and services, promotions, ... or no longer wish to receive alerts via Whatsapp, you can opt out at any time. You can unsubscribe via the unsubscribe link at the bottom of the newsletter emails, at the bottom of the Whatsapp message or via your account, which you created on our website. You can also contact us at any time using the contact details below:
By e-mail to privacy@arvesta.eu or by post to the address listed under title 1.
Such request must contain the following: full name, address, e-mail address and a clear description of your request. Additional information may be requested in order to better understand the subject of your request or to confirm your identity in case of reasonable doubt.
If, in your opinion, we have not handled your request appropriately, please contact us according to the above information. If this does not produce the desired result, you have the right to file a complaint with the supervisory authority in the country in which you are residing. For Belgian customers, this is the Gegevensbeschermingsautoriteit. For Dutch customers, this is the Autoriteit Persoonsgegevens. In France, this is La Commission Nationale de l’Informatique et des Libertés (CNIL).
8 Changes to this Policy
If we make any changes to this privacy policy, the amended policy will be published here with the date of revision stated at the top. If we make any significant changes to this Privacy Policy that change our privacy practices in a substantial way, we may also inform you of this in a different manner, e.g. by sending you an e-mail or publishing a statement on our website before the changes come into effect.
Privacy policy last updated on: april 2025